Privacy Policy

1. General provisions

The personal data operator is NIKLAND LLP (the “Company”). The Company processes personal data in accordance with the laws of the Republic of Kazakhstan, including the Law “On Personal Data and Their Protection”.

By submitting the form, the user confirms that they have read this Policy and consents to processing to the extent required to respond to the request.

2. Data we may collect

• name;
• telephone number;
• email address;
• message and information about the facility, equipment or requested service;
• technical request data such as IP address, browser type, submission time and source page.

The Company does not request identity documents, payment details, passwords or account credentials through the website.

3. Processing purposes

• responding to enquiries;
• preparing consultations, calculations or commercial proposals;
• clarifying project, equipment, installation or service requirements;
• protecting forms against spam and abuse;
• meeting legal obligations.

Personal data is not used for automated decisions that produce legal or similarly significant effects.

4. Legal basis

Processing is based on the user’s voluntary consent expressed by completing and submitting the form, and on the need to review and respond to the enquiry.

5. Storage and security

The Company uses reasonable organisational and technical measures to prevent unauthorised access, alteration, disclosure or destruction.

Data is retained only as long as necessary to handle the enquiry, continue business communication and comply with mandatory legal requirements, after which it may be deleted or anonymised.

6. Third-party disclosure

The Company does not sell personal data or provide it to third parties for their independent advertising.

Limited access may be granted to employees and service providers responsible for hosting, email and website operation, subject to confidentiality obligations. Data may also be disclosed where required by Kazakhstan law.

7. Cookies and technical data

The website may use technical cookies and browser local storage to operate the interface, remember language or city selection, protect forms and improve usability.

Users can restrict or delete cookies in browser settings, although some website functions may then work incorrectly.

8. User rights

Users may request information about processing, correction, restriction or deletion of their data, and may withdraw consent for future processing. The Company may request reasonable confirmation that the request concerns the applicant’s own data.

9. Policy changes

The Company may update this Policy when website operations or legal requirements change. The current version is always published on this page.